Thing 7: Web 2.0 Communication Tools

I recently used IM for technical support with a software company. The back-and-forth exchange as the tech was instructing me through a number of steps was a bit tedious, but for the most part it worked quite well. I use text messaging on a limited basis to communicate with my daughter who is away at college. Once I learned how to use the word recognition feature, I have found it much easier to use.

I viewed an archived webinar and hope to be able to attend a live web conference, which I assume would be quite different.